Returns or Exchanges Policy
Each package comes with a free pillow cover (different from your order), a sling, and a drawstring bag to carry napEazy.
In case of minor damages during shipping, for example, scratches or marks (where the functionality of the product is not affected), you can choose to return, replace, or keep it.
If you choose to keep the napEazy pillow with minor damages (for example scratches to the telescopic channel) you can get a 10% discount on your future purchases with us.
When to initiate an Exchange or Return
We have run rigorous quality checks during and after production to ensure you get the best napEazy pillows. However, if you face any problems, we will arrange for an immediate refund or return.
Return policy in case of manufacturing defect or shipping damage:
- Please note return should be initiated within 24hrs of shipment delivery
- Sufficient visual evidence (photo or video) should be sent to firstname.lastname@example.org
- We will handle returns on a case-by-case basis and will ensure your problem is timely and swift resolution.
Return for any other reason:
- All components of the product along with original packaging should be shipped back. If any part is missing then return money will re-evaluated
- Refunds will be initiated after the product is received at the warehouse.
- Only regular price items are refunded. Sale items are non-refundable.
- Shipping charges for all returns must be prepaid and insured by the customer. Customer is responsible for any loss or damage during the return shipment.
- Any amount refunded will not include the original cost of shipping from warehouse to customer.
Replacement or exchange policy:
- We only exchange goods if they are defective or damaged. In such a case, return policy will be applicable.
We will also initiate an exchange if you received the wrong pillow cover (size or color). If the extra cover is missing from your package, we will send it separately, but it doesn't warrant a return.
We will give you notice before shipping napEazy®. If you are traveling, you will have the chance to reschedule the drop-off at your home. This way you can report any problems as soon as possible. We'll contact you after your package reaches your home. So you will have the chance to leave your parcel with family, neighbors, or your apartment security if you are unavailable.
You can request a refund as an alternative to exchange or return.
We will arrange for an immediate refund or return in case of such problems. We only ask that you report this within 72 hours of receiving napEazy®.
How to claim a refund
Please email us pictures of the product at email@example.com showing the defect with the subject line in this format - "Refund - <order number>."
You can also contact us through this number on WhatsApp. Please share images of the product along with your name and order number.
We will respond to you as soon as possible to process your request and share updates on your return or refund status.
Please keep the pillow wrapped in its original packaging when our delivery partner picks up the pillow. Be sure to keep all the extra items (adjustable sling, free cover, free drawstring bag) in the package as is. If these items are not included in the return package, they won't be eligible for a return or refund.
Also, the pillow's lining fabric should have its tag intact during the return.
Items not eligible for return or exchange
Pillow covers are not eligible for return. We can ship you a fresh set of pillow covers if you find your pillow covers torn.
Timeline for Refund
Credit Card/Debit Card/Net Banking/UPI Account
4 - 5 Business Days
7-10 Business Days
Warranty information for napEazy®
We have a one-year warranty on the telescopic channel and memory foam. If there are any defects or problems, we can arrange for them to be fixed or replaced.
It will damage the telescopic channel and not count as part of the manufacturer's side damage. We cannot fix it under warranty in that case.
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