FAQs.

If you have specific questions, please contact us!

napEazy.

Yes, it is machine washable, but, since the fabric has water-repellant technology, you can wipe off dirt or other liquids easily. Unlike regular pillows that need frequent washing, napEazy doesn’t. It also has anti-microbial properties making it easy to clean. Still, if you feel the need for washing, then be careful, so that the coat doesn’t wear off and damage the cloth.
Use the zipper to remove the outer cover. Before washing it, remove any residue of detergent or fabric softener from the washing machine. While washing, keep the water at room temperature and allow the cloth to drip dry. Avoid drying it in direct sunlight.
The memory foam is graphite infused, making it resistant to bacteria growth and moisture. It is also hypoallergenic and has anti-odorant qualities, making cleaning unnecessary. Also, any spillage during use would affect the cloth cover of napEazy, which is water-repellant. However, if you still require it cleaned, you can contact us for custom guidance.
The high-grade aluminum used to make the telescopic channel is strong enough to hold all your weight. It will not break unless a lot of force is applied.
Yes. Just unzip the cover near the telescopic channel and turn it inside out.
The napEazy cover is water-repellent, not waterproof. Waterproof fabrics are less breathable. Our manufacturing process treats the fabric cover, with the best water and stain-resistant coating in the textile industry. The cloth’s ability to repel water and stains will last for a long time.
You can use any debit or credit card associated with Visa, MasterCard, or American Express.
We will be heart-broken to know that you did not like napEazy and want to return it. We would love to understand a problem before the return is initiated. If you still want to return, you would be required to ship it directly to our return address. Once we receive the product, we will refund the entire amount minus the return shipping fee of $20.

packEazy.

Yes, but only the Oxford fabric variant of packEazy. The faux leather variant is dirt and waterproof, so you can clean it with a cloth if necessary.
PackEazy fabric comes in two types; faux leather and oxford fabric. Faux leather is also known as vegan leather, and is a petroleum-based alternative to leather. Faux leather comes in polyurethane (PU) and polyvinyl chloride (PVC – Vinyl). PackEazy fabric is PU Faux leather with a premium look, waterproof, and dirt-proof advantage. Oxford fabric is a type of woven fabric with a basket weave structure. It’s used most often for shirts for formal occasions and has a lustrous look. The oxford fabric chosen for packEazy uses the same basketweave structure with thin yarn woven into thicker filler yarn.
We will be heart-broken to know that you did not like packEazy and want to return it. We would love to understand a problem before the return is initiated. If you still want to return, you would be required to ship it directly to our return address. Once we receive the product, we will refund the entire amount minus the return shipping fee of $20.
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